Employment Type: Full-Time
Industry: Customer Service/Call Center
Responsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries. Areas of delinquencies are categorized as follows: Installment loan accounts Revolving accounts Lease accounts Credit card accounts Overdraft / Goldlines Mortgage loans Accounts and calls are moderate in nature. Performance objectives will be assigned on an individual basis regarding specific area(s) of responsibility.
Essential Job Functions
Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls.
May initiate and prepare files for repossession, charge-off, NOD and skip trace.
Ability to assess customer's financial situation for possible referral for loss mitigation.
Uses various collection systems to update customers' accounts and to send correspondence.
Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act.
Associated topics: account, bill, collection specialist, collector, debt, due, insurance, overdue, past due, revenue
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