Customer Support Representative - Portuguese Speaker - October 2019

Compensation

: $40,500.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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The Role:
You are professional and personable, intelligent and love to help people out. You are a solution-provider, with a real passion for providing platinum customer service and thrive being on front-line balancing customer calls. You will work as part of our 500 strong global team, supporting our clients collectively in more than 18 languages day in day out.
What's in it for you?
We provide all new hires an 8-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting. The training helps to equip you with the necessary soft skills required to provide outstanding customer service to Bloomberg's 325,000 clients and 19,000 employees.
You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our expert Bloomberg Customer Support representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.
Upon a successful period in Bloomberg Customer Support, you will have the opportunity to foster your career across the company. There is a diversity of successful career advancements with our Alumni to Financial Product: Analytics & Sales, Global Data, Compliance, Client Financial Services, Workplace Operations functions.
We'll trust you to:
- Provide exceptional customer service to our clients on inbound and outbound phone calls
- Troubleshoot and resolve Bloomberg terminal related issues
- Escalate customer calls to appropriate business areas
- Identify, research, and resolve customer issues using proprietary company software
Associated topics: agente de servicio al cliente, answer, client service, coordinator, customer care associate, customer service representative, internship, rep, representante de servicio al cliente, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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